Refund policy
We do not accept returns of good items. (We take great care in inspecting our products, but in the unlikely event of a defective product, we will replace it with a good one. However, the item must be unused.)
For items valued at 300,000 yen or more, we will compensate you for the full amount of the purchase price and for the new item.
If you find a defective product, please contact us within 3 days of receipt of the product.
If the product is defective due to our defects, we will make the product again as soon as possible. In that case, we would appreciate it if you could return the defective product. (The shipping cost will be borne by our company.)
However, we cannot be held responsible for defects caused by incomplete data, so please be sure to check the data thoroughly before submitting.
In the case of complete data supply, our data check is to check the data as a whole before proceeding to the printing process (e.g., whether the design fits within the printing frame and cutting dimensions, whether extreme color percentages have been set, etc.). Please understand this data check does not include typographical errors, omissions, or other details in the design.
For items valued at 300,000 yen or more, we will compensate you for the full amount of the purchase price and for the new item.
If you find a defective product, please contact us within 3 days of receipt of the product.
If the product is defective due to our defects, we will make the product again as soon as possible. In that case, we would appreciate it if you could return the defective product. (The shipping cost will be borne by our company.)
However, we cannot be held responsible for defects caused by incomplete data, so please be sure to check the data thoroughly before submitting.
In the case of complete data supply, our data check is to check the data as a whole before proceeding to the printing process (e.g., whether the design fits within the printing frame and cutting dimensions, whether extreme color percentages have been set, etc.). Please understand this data check does not include typographical errors, omissions, or other details in the design.